Q: Who is my guide?
A: We have a strong and multilingual guide team coming from all regions of the country. They are chosen for their professionalism, rich knowledge, commitment, personal ties with the country and region and ability to inspire and communicate with you. They will be your dedicated friends during and after your trip. Many of our customers still exchange email with them long after their trip.
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Q: What about our meals and transportation?
A: We try our best to provide you a good selection on meals as well as safe and comfortable means of transportation. You can find information on meals, transportation, etc. in the “How we travel” section following the detail itinerary of each tour.
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Q: Are there any hidden cost you do not mention? What about tipping?
A: No, there are no other costs. Our price covers everything except personal expenses. Generally, tipping is not compulsory. If you are satisfied with your guides, drivers, a small gratuity is an appropriate way in which to show appreciation to them.
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Q: It is safe to travel Vietnam?
A: Many may think Vietnam is unsafe to travel. But the fact is quite different, generally Vietnam is safe. However, you should exercise caution and use common sense to avoid incidences of personal misfortune. But do not worry, our guides will advise you what is “do and don’t” case by case.
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Q: What about medical insurance?
A: It is advised that travelers should have some form of medical insurance before arriving in Vietnam. Although there are several international medical clinics in Hanoi and Ho Chi Minh City, generally the country still lacks adequate medical care for serious illnesses and injuries, especially in other areas. Therefore, we advise that travelers have sufficient cover for emergency medical care as a precautionary measure.
